Vicidial is an open-source software to provide call centre solutions. It is free to use by anyone as per their needs. It is an asterisk-based PBX system to support all types of call centres that are inbound, outbound, and both with mail support.
Inbound call centre agents handle queries from current and potential customers related to product or service queries, technical support, accounts management, appointment scheduling, complaints or other issues.
The blended call centre is equipped to handle both incoming and outgoing calls, allowing agents to make and receive calls as demand and strategy dictate.
Outbound call centre agents make calls to current or potential customers on behalf of a business or client. The calls may be for telemarketing, sales, fundraising, scheduling, surveying or other purposes.
It uses Zap(T1/E1/PSTN), IAX or SIP trunks and SIP/IAX/Zap phones.
Common Support issues that we see
One way audio
Vtiger integration with Vicidial
Abnormal call drops or campaigns stopped
Our service offering includes:
- Asterisk & vicidial Installation
- Asterisk & vicidial Configuration
- Training for inbound and outbound call
- Custom API and CRM Integration
- Database Integration
- Custom Queue Systems
- System integration
- Dial plan setup
- AMD Detection and much more
Why Choose Us
We understand that a single minute is essential for you too. Therefore we provide support and services right after confirmation of the issue from you. We provide consultation, installation and configuration of VICIDIAL. Our expert team can solve all the problems within a fixed time to help and save your time. They can customize the solution or add additional functionality as per your requirement, and they are available at your comfort time for discussion. Our dedicated support team is always available for assistance and gives support to your solution.