Call Center Software Solution
What is call center solution?
A call center solution help organization to handle direct and personal customer interactions. This is the products and services that solve the specific need for customer relationship management (CRM).Agents use this software as a tool to provide customer service for inbound communications and to reach customers through outbound communications.
Which type of call center solution is helpful for you?
There is many types of call center solution is available in market and difficult to choose correct one which matches to your requirements. An inbound call center is operated by a company to administer incoming product or service support or information enquiries from consumers and outbound call centers are operated for telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. In Gventure , we provide inbound, outbound and fully features solution for call center with right CRM integration which help you to increase your business revenue.
Where call center solution is helpful
There is many types of industries and requirement where call center solution can use to provide support service to their customers. Examples
- Real Estate,
- Appointment reminder
- Automated survey
- Blood Bank
Why choose us
We provide web based call center solution which provide facility to work for businesses with no central location or several locations and allow agents to call from their computers. You don’t need any specific type of technical knowledge to use our solution. It has all features which make it better from others.
- Data Analytics Dashboard
Create customized reports and observe call trends and agents’ performance on your Call Center solutions dashboard
- Call Monitoring and Reporting
Supervise all calls made or received by your agents. Share relevant information with your agent remotely. Make agent-customer interaction better with call recording, barging and snooping in to deliver exceptional customer services.
- Easy CRM Integration
Integrate call center solution with all the leading CRMs and manage your customers in a much more refined manner.
- Manage Inbound Operations
Enable your agents to handle queries efficiently with Inbound solution and provide better customer services over calls and emails. Intelligently route the calls to most competent agents available in the queue to manage agent’s efficiency and deliver exceptional customer experience.
- Manage Outbound Operations
Make your sales proactive with various dialers such as preview dialer and predictive dialer that would increase agent’s productivity. Auto dialers can easily detect when the call is connected with the customer and when it’s an answering machine thus reducing agent’s wait time.
- Auto Dialer for Better Coverage
Increase call connect rate using auto dialer and save agents’ time with smart operations. Reach to more number of customers with predictive dialer, it decrease the wait and automatically route calls to available agents in the queue. Optimize operations and improve productivity wherein calls are connected to agents only when customer has picked up the call.
- IVR Flexibility
Give your customers a seamless experience every time they call you. Personalize, customize, sound professional with our IVR solutions.
- SMART ROUTING:
If the agent is free, find the most idle agent, consider agent priorities if it is programmed. You can define the time of the day for the calls to be routed to specific agents. Applied skills-based routing rules to all activities, so customers receive the best service from the most appropriate agent.
Some of the other features are
- Ease to handle the script for agent
- Live call transfer to another agent without disconnecting.
- Call queue holds callers in a waiting queue when all agents are busy.
- Call control used to handle call functionality such as hold, mute, conference, transfer and hang up.
- Disposition Codes are description of a final outcome of the call (i.e. not interested, follow up, transferred to tech, refund request, etc)